Improving the logistics activities of a vehicle maintenance company
Students Name: Kholodnytskyi Roman Andriiovych
Qualification Level: magister
Speciality: Logistics
Institute: Institute of Economics and Management
Mode of Study: full
Academic Year: 2025-2026 н.р.
Language of Defence: ukrainian
Abstract: Kholodnytskyi R.A., Balyk U.O. (supervisor). Improving the logistics activities of a vehicle maintenance company. Master’s thesis. – Lviv Polytechnic National University, Lviv, 2025. Extended аbstract A systemic analysis of the development of the automotive service market in Ukraine demonstrates that the logistics component of service-station operations is becoming an independent and critically important management domain that integrates elements of operational logistics, service management, and the technical maintenance of vehicles [1; 2]. Unlike traditional production or trade-oriented logistics systems, which primarily aim to optimise the turnover of material flows, service logistics in the automotive repair sector focuses on minimising vehicle downtime, ensuring the continuity of repair processes, and achieving high accuracy in spare-parts selection [3; 4]. A defining feature of the modern automotive service market is the rapid transformation of demand conditions: the ageing of the vehicle fleet, the shift towards used cars, the increasing technological complexity of vehicles, volatility in spare-parts prices, and disruptions in supply chains caused by the full-scale war have created substantial operational pressure on service stations [1; 5]. Sectoral studies indicate that more than one-third of delays in service enterprises arise from inefficiencies in material-flow management - including the absence of safety stock, part-selection errors, delivery delays, and suboptimal utilisation of repair bays [3; 6]. Under such dynamic conditions, the logistics of an automotive service enterprise can no longer be viewed as an auxiliary function: it directly shapes the competitiveness of the service provider. The speed of service delivery, the continuity of spare-parts supply, the accuracy of scheduling repair-bay utilisation, and the ability to reduce waiting time become the core determinants of customer value [4; 7]. Study object - logistic activities of the Service Station (SS) operated by sole proprietor Zafiiovskyi R.Yu. as a set of processes related to the provision, planning, and handling of material and information flows. 9 Scope of research – methods, tools, and mechanisms for organizing the logistic processes of an automotive service enterprise that influence its operational efficiency and production outcomes. Goal of research: to develop scientifically grounded approaches and practical solutions aimed at improving the logistics operations of the service station of FOP Zafiyovsky R.Yu. The research findings. In the course of the research, a review of relevant literature was conducted and the logistics operations of the Service Station of Sole Proprietor Zafiiovskyi R.Yu. were systematically analyzed, which made it possible to identify the key factors shaping the efficiency of the service enterprise. An assessment of national and regional trends in the automotive service market was also carried out, confirming the high relevance of issues related to inventory management, rational allocation of repair bays, and optimization of material flows. The study established that the optimization of logistics processes at the service station reduced the unevenness of equipment utilization and shortened customer waiting time during repair operations. The applied forecasting methods made it possible to determine the stable nature of demand for essential spare parts, confirming the feasibility of maintaining a minimum safety stock. The assessment of forecast reliability demonstrated their suitability for practical application, while the developed recommendations formed a basis for improving repair efficiency, strengthening material support, and enhancing the overall performance of the enterprise’s logistics system. The obtained results can be used to organize systematic inventory management, plan repair bay utilization, optimize storage space, and accelerate customer service without significant additional investment, thereby improving operational efficiency, reducing costs, and reinforcing the competitive position of the Service Station of Sole Proprietor Zafiiovskyi R.Yu. Keywords: service, motor vehicles, operational reliability, spare parts, forecasting methods, efficiency, queuing theory. 10 References. 1. Maistro, R., & Biletskyi, S. (2024). Efektyvnist diialnosti sub’iektiv rynku avtoservisu ta avtomobiliv v Ukraini v umovakh voiennoho stanu. 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